Tel: +44 (0)1633 811873 info@salestechnologies.co.uk
Sales Technologies Ltd
Imperial House
Imperial Way
Newport
South Wales
NP10 8UH
F.A.Q.'s - Pay Per Appointment
You will find listed on this page answers to the most commonly asked questions about our Pay Per Appointment service. For an overview of the compelling benefits of this service follow this link. Please also click here to view our Customer Charter
Programme data
"Can I supply my own data?"
No, our success at generating fully qualified sales meetings is dependant upon us being able to source high quality data.
"Where do you source data from?"
We purchase data from a network of specialist providers who are able to guarantee to us that the data is no more than 2.5% inaccurate and that we receive a like for like replacement of inaccurate records. Data is chargeable at market rates.
"Do I have access to the data?"
Yes. Our data is purchased on a multi licence use basis and we reserve the right to use it for other clients.
"What happens if you contact existing customers or businesses I am already prospecting"?
Our agents are trained to extract information from prospects regarding their existing business relationships. If they discover a prospect is an existing client or customer they apologise for calling and thank the prospect for their business. We advise our clients to be open about the marketing mediums used by their businesses.
"What happens if you run out of data for my campaign?"
We will seek other data in post code areas as close to your base as possible. We can also opt to rest a campaign until the data can be recycled. We have very stringent measures in place to ensure we maximise the use of data.
Service
"How long does it take before I start receiving meetings in my diary?"
Our programmes are simply and quickly set up. Once we have received your advance payment, we source data geared to your qualifying criteria and your market area. Once we have received the required pre programme information from you, we develop scripting options, train our agents and start call testing. This normally takes between 4 – 7 days. You will then start receiving emails from our diary software package.
"How will you let me know when my appointments are set for?"
Unlike many of our competitors, we only arrange appointments when you are able to attend them. Clients have access to their own personalised online diary system, which clients are able to alter availability as often as they wish. Our agents check the diaries before the call programme starts. Meetings are advised by email and by following a link in the mail our clients are invited to confirm the meeting times and the meeting becomes a permanent record in their diaries.*Some campaign types may not have access to this service.
"Will you complete all of my appointments in the month I order them?"
If your programme starts during the first week of the month then the answer is yes. If the programme start is delayed you will receive an email from us during the third week of the month advising of our progress and our anticipated completion. The size of our sales team means we can normally utilise other team resources to complete most contracts on time.
"What are my contractual obligations?"
Telemarketing generally takes a little time to become fully effective. This is because our team members need to understand your products & services, but more importantly need to understand the common objections of prospects. We normally recommend that in order to generate best value that a 3 month programme is undertaken. We will supply full details of your obligations before we start a programme.
"Under what circumstances will you replace an appointment?"
We will investigate any appointment not fully qualified against the criteria as agreed at the campaign outset. We rely upon clients to follow up vigorously the initial contact within 24 hours and we will not replace cancelled meetings or rescheduled appointments. We will only replace appointments if we feel they do not meet the clients pre programme criteria and replacement is at our discretion. Clients should be aware that the time scales for advising us of disputes as set out in our terms & conditions and are non negotiable. Refunds will not be provided.
"Will you reschedule meetings If I can’t make it?"
48% of meetings are cancelled when being rescheduled. We will not guarantee any success when rescheduling meetings and if cancelled, we expect the client to be responsible for the payment of that appointment.
Payment
"How do I pay for my meetings?"
Payment is required in advance. You will receive a purchase order by email for your completion, which you need to sign and fax back to us. We will then generate an invoice when we receive your payment. On the third week of the month we generate a further purchase order for your completion.
"What payment methods do you accept?"
We accept cheques or Direct Bank transfers.
