Sales Technologies Ltd
Suite 38, Connies House
Rhymney Riverbridge Road
Cardiff
CF23 9AF
Terms & Conditions, Pay per appointment
Contract terms & conditions – Pay per appointment January 2008 – January 2009
Clients will find listed below the contractual terms and conditions of Pay per appointment programme. The company endeavours to provide clients with a value driven service offering which highlights the responsibilities and obligations of both the company and clients. For further information please view the Customer Charter.
Before embarking upon a programme the company will call clients to affirm their acceptance of the terms and conditions of business and will assume that by their assent that they have read and understood these terms and conditions of business. The company reserve the right to amend or alter the terms and conditions without advising clients of changes. Terms and conditions of service are available for public viewing on the companies websites. Sales technologies Ltd are here after referred to as the company.
Programme data
1. All data is supplied by Sales Technologies Ltd is purchased on a multi use license basis from a network of international suppliers and is guaranteed to be less than 2.5% inaccurate. The company does not provide data access to clients and reserves the right to use the data for multiple campaigns. Data is chargeable at market rates.
2. In the event of the company's agents contacting an existing prospect, The Company advises all clients to be open regarding their marketing strategies.
3. The company will purchase data focusing upon specific post code or Zip code areas and ask clients to prioritise the geography according travel time. In the event of data becoming scarce the company will ask clients to specify other suitable destinations.
Service – Orders and Payments
1. The pay per appointment programme carries minimum order criteria which is agreed in advance and is tailored to client needs. The company may agree to vary monthly requirements but client monthly orders must be paid for in total, before a programme commences.
2. All appointment orders must be paid for in advance. Clients will be invoiced monthly in advance for the agreed number of meetings ordered.
3. Clients may pay by cheque, or by credit transfer into the companies designated bank account. When using the secure payment server the software will automatically confirm payment and generate an electronic invoice. An invoice will be mailed to clients paying by other means. The company's account software provides the opportunity to verify a client's acceptance of the company's terms & conditions, before an order is processed.*Some campaign types may not have access to this service.
4. Repeat orders may be requested using the companies order form template, or in other agreed formats, once payment has been received the client will receive an invoice.
Service – Delivery
Once the company has received a client order and advance payment and pre programme information the company will start the call programme within 7-10 days. In order for the diary management system to operate efficiently the company will provide clients with a username and password to access the diary management software located on the company's websites. Full support will be offered to clients to successfully use the software.
1. It is the client’s responsibility to provide enough monthly diary slots for the company to fulfil its programme obligation.
2. When an appointment has been arranged the client will receive an email advising of details and will be asked to confirm the appointment.
3. The company will not provide an appointment rescheduling service.
4. It is the client’s responsibility to reschedule meetings and clients will be charged for meetings cancelled prior to the designated appointment date and time.
5. The company will endeavor to complete all programmes in the month ordered or will provide on going assessments of programme completion. Programme timings will be agreed in advance with the client.
Programme cancellation
Once a client has agreed to place an order whether verbally, in writing or using electronic communication for a fixed number of appointments the company will assume this order to be a binding commitment to fund this order. In the event of the client cancelling the following obligations will apply:
1. Clients will be required to pay 50% of the months programme fee and will be invoiced for the data purchased upon the client's behalf. The dataset will forwarded to the client by email in Microsoft Excel format once payment has been processed.
2. If a campaign is cancelled by the company it will issue a refund or credit for the unexpired portion of the campaign after agreeing the number of appointments provided.
Appointment replacement - Overview
The company has a robust and structured meeting investigation process in place designed to enable the company to refine the calling programme. This includes access to voice data files which allow for the stringent checking of prospect qualification. Under the data protection act the company is unable to provide clients access to these files but may opt to provide a transcript of these files. The company reserves the right to complete the investigation process before agreeing to replace a meeting.
The client may be issued with a link to a dedicated client page on the companies website which will itemise programme information. The company will assume that clients have read and agree to the conditions of service of these pages.
The company will only replace any appointment not fully qualified against the criteria as agreed in this document and at the company's discretion. The company relies upon clients to follow up the appointments as described in the pre programme Sales process overview. The company will provide detailed reasons for all decisions regarding failure to replace appointments.
1. The company will investigate all cancelled appointments, by telephoning the prospect to establish the reasons for cancellation. The company can reschedule 40% of them in this way. If the company discovers from the prospect that the agreed sales process has not been followed, the company will not replace the meeting. The company will not replace meetings that are cancelled because of any information imparted to prospects by a client before the meeting. Refunds will not be offered.
2. It is apparent that because the pre meeting information gathered by then company's agents is so comprehensive some clients make judgments in advance about the suitability of the client to their business model. If the company discovers this to be the case the meeting will not be replaced.
If the company discovers that after communicating with a prospect, that a client, either attended an appointment and for whatever reason decided it was unsuitable or the client further qualifies the prospect and rejects the appointment, the company reserves the right to cease the campaign currently being managed, without providing any compensation for unexpired portions of the campaign. Refunds are not offered.
Appointment replacement – The process
1. Clients must advise the company by email of any meetings that are in dispute, within 7 days of the appointment being diarised. Meeting details must be presented to the company on an excel spreadsheet detailing grounds for dispute.
2. The company will investigate and report back to clients by email & telephone the outcome of any investigation and advise clients of the companies decisions and the reasons for that decision. The company will normally advise the outcome of any investigation within 7 days. If the company fails to meet this deadline the company will update the client of the likely date of reporting.
3. If a replacement is agreed the company may opt to replace that meeting in the following month or upon reorder.
The Sales Process
Before starting a campaign, the company will agree a documented sales process with the client. In all cases the company will reserve the right not to replace appointments if the sales process has not been followed. The company will call all prospects to establish whether the agreed process has been followed.
Dispute resolution
The agency will endeavor to resolve disputes, not covered by our normal terms and conditions as detailed within this document in a way that provides a reasonable and satisfactory solution. The agency will not however be bound to offer the client compensation or refunds of payments already made on account. The agency will reserve the right to convert any or all payments made into further campaign work. No refunds will be offered.
All disputes will be resolved in accordance with the companies Customer Charter.
Please call, email or write to the companies, Client liaison team, details on: 01633 811873 or to: info@salestechnologies.co.uk
To download a copy of our terms and conditions please click the link below.
